Refund Eligibility:
This only applies when booking directly with us and does not cover airbnb. We are not a big corporation and we understand that plans can change unexpectedly, and we strive to offer a flexible refund policy to accommodate our guests.
Refunds are considered under the following conditions:
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Cancellation Notice: Guests who provide a cancellation notice at least 14 days before the scheduled arrival date are eligible for a full refund.
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Partial Refunds: For cancellations made between 7 to 14 days before the scheduled arrival date, a 50% refund will be provided.
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Rescheduling Option: Instead of a refund, guests may choose to reschedule their stay to a different available date within one year of the original booking, subject to availability and any applicable rate differences.
Special Circumstances:
In the event of unforeseen circumstances, such as:
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Medical Emergencies: Proof of hospitalization or serious illness for the guest or an immediate family member.
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Travel Restrictions: Official documentation of government-imposed travel bans or restrictions affecting the reservation period.
We will work with guests on a case-by-case basis to provide a suitable solution, including rescheduling or offering a full refund.
How to Request a Refund or Reschedule:
To request a refund or reschedule your stay, please contact us directly via email or phone:
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Email: [Your Email Address]
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Phone: [Your Phone Number]
Please include your reservation details and any supporting documentation for special circumstances.
Refund Processing:
Once your request is received and approved, refunds will be processed within 7 business days. Refunds will be issued to the original method of payment used during booking.
Additional Information:
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This policy applies exclusively to cancellations made in accordance with the conditions outlined above.
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Refunds will not be provided for cancellations that do not meet these conditions.
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We reserve the right to modify this policy at any time, and changes will be communicated to guests promptly.
Thank you for choosing the Seomra Guest Suite. We appreciate your understanding and look forward to hosting you.
